Terms of service.

Welcome to German Online Institute (GOI)

This agreement ("Agreement") outlines the terms of use between you and German Online Institute (GOI GmbH), regarding access to our website and services. By using our site, booking a lesson, or registering with us, you agree to these terms.

1. Acceptance of Terms and Conditions

"Visitor" refers to anyone browsing our website; "Customer" refers to anyone who books or purchases lessons. The term "you" refers to both. "We" refers to German Online Institute (GOI GmbH).

2. Changes to Terms

We may revise these terms at any time. Continued use of our services after changes constitutes your acceptance. If you disagree with any changes, your sole remedy is to stop using the services.

3. Provision of Services

GOI reserves the right to change, pause, or discontinue any part of the service at any time. We do not monitor all content but may remove content that violates these terms.

4. Your Rights

You may access and use our content for personal, non-commercial use only, provided you follow these terms.

5. Use of Services

5.1 Private Group and Individual Lessons

  • Validity: All Individual and Group Packages are valid for 12 months from the date of purchase. Unused lessons will expire automatically and are not refundable or extendable.

  • Teacher Assignment: We reserve the right to assign or reassign teachers. You may request a change at any time.

  • Platform: All lessons take place via Google Meet within our Google Workspace for Education. Other platforms (Zoom, Teams, etc.) are not supported.

  • Temporary Teachers: Substitute teachers will be provided as needed (e.g., illness or holidays).

5.3 Trial Lessons

  • One free trial per person

  • Valid only for new customers

  • Missed or no-showed trials are not rescheduled unless you let us know 24hrs + before the appointment starts.

5.4 Package Sharing

  • Packages can be shared with other GOI students.

  • You may transfer your remaining lessons if you cannot continue for any reason. Please contact admin.

  • Special terms for corporate-sponsored or multi-employee packages must be arranged before purchase.

6. Pricing & Payment

Private 1:1 Lessons

  • Pay As You Go: €33/hour

  • Package 1 (5h): €150 (€30/h)

  • Package 2 (10h): €290 (€29/h)

  • Package 3 (20h): €560 (€28/h)

  • Package 4 (50h): €1350 (€27/h)

Group Lessons (Price per session)

Group Size

PAYG Package 1 (5h) Package 2 (10h) Package 3 (20h)

2 people €38/h €175 €340 €660

3 people €48/h €225 €440 €860

4 people €53/h €250 €490 €920

Discounts

  • Save up to €6/hour with larger packages

  • No subscription required

Payment

  • Payment via credit card or bank transfer

  • VAT-free invoices

7. Lesson Policies

  • Expiration: All packages expire 12 months after purchase. No extensions or refunds are granted after expiry.

  • Refunds: No refunds once the first lesson of a package is completed.

  • Cancellations: Cancel lessons with admin if you wish to pause more than 8 weeks, otherwise Reschedule at least 24h in advance through the referring booking confirmation email or your calendar account to avoid being charged.

  • Booking: It is the customer's responsibility to schedule their lessons in time.

  • Tech Issues: No refund for tech issues on the customer side

  • Rescheduling: If the teacher faces tech issues, the session will be rescheduled/refunded to the package

8. Corporate Sponsorship & Custom Expiration

  • VAT-free invoices available for companies in the DACH region

  • Custom expiration periods can be arranged for larger company-funded packages — must be agreed upon before purchase

9. Intellectual Property

All materials remain the intellectual property of GOI or third-party providers. No unauthorized reproduction is permitted.

10. Privacy

Please refer to our full [Privacy Policy] for details. GOI does not collect data from users under 13 years of age.

11. Liability & Indemnification

You agree to indemnify and hold GOI harmless against claims, damages, or losses resulting from misuse of our platform or breach of these terms.

12. Final Provisions

If any part of this Agreement is found invalid, the rest remains in effect. This Agreement represents the entire understanding between you and GOI.

Contact:
GOI GmbH
Pappelallee 78/79
10437 Berlin, Germany
admin@germanonlineinstitute.com