On This Page

• Before You Book – Start Here

• 1. Access the Calendar

• 2. Sign In / Create Your Account

• 3. Choose Your Lesson Type

• 4. Confirm Your Time Zone

• 5. Select Appointment(s)

• 6. Apply Your Package at Checkout

• 7. Check Package Balance & Expiry

• 8. Reschedule or Cancel

• 9. Add Lessons to Your Calendar

• 10. Payment, Refunds & Invoices

• 11. Teacher Absences & Substitutions

• 12. Troubleshooting Common Issues

• 13. Useful Links

• 14. Need Help?

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⚠️ Before You Book – Start Here

• Sign in first. Use Log In (top right) to keep all bookings, packages, and history in one place. Without login, you cannot manage your lessons later.

• First-time trial? You can skip login, but we recommend creating your account immediately afterward.

• Using a package? Click “Package, Gift, or Coupon Code” at checkout. The price drops to €0 and the booked time is deducted from your package. Do not enter payment details when a package applies.

• Package validity: All packages are valid 12 months from purchase. Unused hours automatically expire.

• Guest bookings: If you booked without login and cannot see your lessons, email admin@germanonlineinstitute.com to have them linked.

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1. Access the Calendar

• Main booking page: germanonlineinstitute.as.me

• Your teacher’s personal booking link (in their email signature or bio page):
  germanonlineinstitute.com/teachers/firstname-initial

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2. Sign In / Create Your Account

• Click Log In (top right).

• New? Click Sign Up with the same email you’ll use for bookings.

• Forgotten password? Use Forgot password on the login screen.

• Why this matters: Logging in ensures packages apply automatically, lets you reschedule easily, and keeps your lesson history accessible.

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3. Choose Your Lesson Type

• Select from:

  • Free 30-minute Trial

  • Individual Sessions (1h, 1.5h, 2h)

  • Kids’ Sessions (30 min)

  • Exam Preparation / Specialized Lessons

  • Private Group Sessions (pre-arranged groups)

• Tip: If you cannot find the type you need, contact admin@germanonlineinstitute.com.

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4. Confirm Your Time Zone

• Check the top-right of the calendar to ensure your city/time zone is correct. Incorrect settings = wrong times.

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5. Select Appointment(s)

• Book single sessions, recurring slots, or use “Add More” to pick multiple flexible dates (up to 8 weeks ahead).

• Need ongoing weekly lessons? Select your preferred slot weekly or contact your teacher to plan in advance.

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6. Apply Your Package at Checkout

• On the checkout page:

  1. Click “Package, Gift, or Coupon Code”.

  2. Enter your code. The price updates to €0.

• Only enter payment info when:

  • Buying a new package

  • Using Pay & Go (single paid lessons)

  • Adding a tip

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7. Check Package Balance & Expiry

• Booking page bottom: View remaining hours and expiry date.

• In your account: Log in → Check Package Balance.

• Packages are not extendable beyond 12 months. Plan your lessons accordingly.

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8. Reschedule or Cancel

• Fastest: Click Change/Cancel Appointment in your confirmation email.

• Via your account: Log in → Appointments → Select lesson → Reschedule or Cancel.

• Policy:

  • Must be done ≥24h before start.

  • Late cancellations/no-shows (<24h) count as used lessons.

• Why: This ensures fairness and respect for teacher time.

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9. Add Lessons to Your Calendar

• From the appointment page: Click Add to Google Calendar or Add to iCal/Outlook.

• From confirmation emails: Use the Add to Calendar buttons at the bottom.

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10. Payment, Refunds & Invoices

• Payments: Credit card or bank transfer. No PayPal.

• Refunds: Only for unused, valid packages. Stripe fees are non-refundable. Refunds are processed by admin only.

• Invoices: Sent automatically via email after every purchase. Contact admin if missing.

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11. Teacher Absences & Substitutions

• If your teacher is unavailable, we notify you immediately.

• Lessons will either be rescheduled or a qualified substitute will be provided.

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12. Troubleshooting Common Issues

• Cannot log in? Ensure you signed up with the same email. Use Forgot password.

• No available times?

  • Your requested duration may exceed available slots. Try a shorter session or another day.

  • Your time zone may be wrong. Adjust at the top right.

  • The slot was booked by another student seconds earlier. Refresh and try again.

• Appointments not visible to teachers: Teachers cannot modify or see student calendars. All changes must be done by you or via admin.

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13. Useful Links

• Booking: germanonlineinstitute.as.me

• Pricing: germanonlineinstitute.com/pricing

• Terms & Conditions: germanonlineinstitute.com/terms-of-service

• Teacher bios & Meet links: germanonlineinstitute.com/teachers

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14. Need Help?

• General/Admin Support: admin@germanonlineinstitute.com

• Technical issues with scheduler: support@acuityscheduling.com